HHC 2035: Frequently Asked Questions
HHC 2035
Hartford HealthCare’s investment in Hartford Hospital
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HHC 2035: the future of people-centric care
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What investments is Hartford HealthCare making in care delivery?
Hartford HealthCare is making a $950 million investment to reimagine Hartford Hospital — transforming how care is delivered through state-of-the-art facilities, advanced technology, and a more efficient, sustainable patient experience.
HHC 2035 is a generational commitment to becoming the nation’s most consumer-centric health system — building a lasting legacy of wellbeing, opportunity, and innovation. This investment strengthens regional vitality and positions Hartford as a premier destination to live, work, learn, and receive exceptional care.
What does this investment mean for patients?
HHC 2035 will deliver modern, patient-centered facilities designed to meet complex care needs — while improving access, affordability, quality, and health equity. We have developed processes to care for patients who don’t need emergent or inpatient services in more appropriate, cost-effective settings like urgent care and ambulatory care centers.
What is included in the plan?
Today’s patients have increasingly complex medical needs. HHC 2035 addresses how to best serve our patients through the latest technology; enhanced hospitality and amenity options such as private beds; and the most advanced surgical platforms. A commitment to environmental sustainability is a priority throughout the project.
HHC 2035 projects include:
- The Tower
- A defining element of HHC 2035 at more than 500,000 square feet, the tower will be essential to enhancing capacity and modernizing procedural space, creating flexibility for future clinical innovation, technology, and access. Located adjacent to the main entrance, it will include a two-story atrium with public amenities and connection to the Arrival Center; three floors of procedure space to support increased demand for electrophysiology, catheterization, GI, and ambulatory surgery; plus 216 private inpatient beds.
- Emergency Department expansion
- Expanding the Emergency Department is essential to address capacity, patient flow, and access. Enhancements will include a new front entrance, plus new check-in, waiting, and triage areas, plus additional beds for critical care and general treatment. Covered bays for ambulances plus a new connector to Conklin Building and a new medical observation unit are included in the plans.
- Arrival Center
- The new Arrival Center, at the corner of Washington and Jefferson Streets, will be the gateway to campus, include a new parking garage with an additional 1,100 parking spaces, a conference center, food options, retail space, gardens, and more.
- Community Corner
- Together with Community Health Clinic on Jefferson Street, the Community Corner will provide key community access points for outpatient primary and specialty care at the corner of Jefferson and Washington Streets.
- Medical oncology and infusion clinics
- New medical oncology and infusion clinics will be built out in the existing building at 85 Jefferson Street to support the Cancer Institute’s growing need for subspecialized oncology care.
- Medical observation unit in Conklin Building
- To address the need for lower-acuity treatment spaces while the expanded Emergency Department is under construction, a 30-bed observation unit will be built.
- GoHealth Urgent Care
- A new GoHealth Urgent Care location is expected to open in May 2026 at the corner of Washington Street and Retreat Avenue.
- Historic property restoration
- Historic properties along Jefferson Street, Washington Street, and Retreat Avenue will receive upgrades and enhancements.
- Hall-Wilson Building
- This building is home to a new substation that provides energy and redundancy to Hartford Hospital campus and will power the hospital’s future infrastructure projects.
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Hartford HealthCare’s investment in Hartford Hospital
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What will happen to the current hospital?
The main building of Hartford Hospital will remain intact throughout construction activity. Work will progress in phases around campus over a 10-year period, culminating in new access points to the hospital and a completely modernized experience.
When will construction start and finish?
Construction fencing is up along Jefferson and Seymour Streets now. The first phase of construction started in 2025 with the demolition of an existing parking garage and the preliminary construction of the Arrival Center. Construction is expected to be ongoing for approximately 10 years.
As a patient, will my care be disrupted?
Plans are in place to maintain continuity of services throughout every phase of construction.
Where will people park during construction?
Parking for the general public will not be impacted during construction. All colleagues have been assigned specific parking areas throughout construction. Once construction is complete, state-of-the-art parking facilities will contribute to the modernized experience on campus.
How will Hartford HealthCare handle the historic buildings around campus?
Hartford HealthCare is committed to preserving the rich history of the neighborhood while building state-of-the-art facilities that meet the needs of the most complex patient. This includes authentically restoring some buildings, while removing others. No neighborhood residents will be displaced as a result of this project.
Will this facility be environmentally conscious?
Hartford HealthCare takes environmental sustainability very seriously. This construction project will utilize the latest best practices to ensure energy efficiency, the use of renewable resources, and a significant reduction in our carbon footprint, through our carbon-neutral pledge.
How has Hartford Hospital contributed to the region as we know it today?
Hartford Hospital has an extensive history of innovation, transformation, and excellence.
- It is recognized nationally as a leader in quality, safety, cardiac surgery, and more by prestigious organizations such as The Leapfrog Group, the Society of Thoracic Surgeons, Healthgrades, and many others.
- The Center for Education, Simulation, & Innovation is an international destination for training, education and medical device development. It is among the largest and best equipped medical simulation centers in the country. Experts from CESI travel to Morocco, the West Indies, and Jamaica to consult on building new training centers there.
- Hartford Hospital is a leader in providing access and services to patients regardless of their ability to pay, including adult primary care and specialties through Community Health, as well as the Neighborhood Health Care Van.
- Affordable urgent care in the city of Hartford is offered through GoHealth Urgent Care and OnMed.
- Hartford Hospital proudly opened its Bliss Expansion in 2021, expanding the hospital’s ICU, MRI, and OR capacities. The new, four-story building is home to cardio-thoracic surgery and cardiac intensive care, neurology and neuro-intensive care, as well as advanced MRI technology.
How does Hartford HealthCare’s vision benefit patients and communities?
Hartford HealthCare has a history of innovation, transformation, and excellence. We are focused on building world-class facilities as we remain committed to access, affordability, excellence, and health equity.
In the last few years alone, Hartford HealthCare has greatly contributed to the changing healthcare landscape in Connecticut by:
- Becoming one of the only health systems in the country to achieve “A” safety grades at every acute-care hospital in the system two years in a row, solidifying our standing among the nation’s best for quality.
- Improving access to care through 56 new urgent and retail care centers across the state.
- Launching HHC 24/7 and PatientGPT, a digital front door in partnership with K Health, facilitating 24/7 access to primary care.
- Partnering with Pennant Group to provide in-home health and hospice care.
- Bringing healthcare services to the Mashantucket Pequot Tribal Nation.
What is Hartford HealthCare’s vision for its other acute-care facilities across the state?
Over the next decade, Hartford HealthCare will continue to evaluate additional opportunities at its other acute-care facilities across the state to upgrade existing structures.
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